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QR code is encrypted and can only be decrypted from the child's device during the setting up of the AHB app.

Try rescanning the QR code or re-generate the QR code from the parent's device. Go to Family Tab, then Select Child and go to the settings option.

We advise you not to share the QR code with anyone else other than the child.

Using the Al Hilal Bank Digital app is easy. First, register on the marketplace in three simple steps. Once done, you can then create an account on the banking platform by providing some additional information - all you need is your Emirates ID and a smartphone!

You must be at least 18 years of age to open a Savings Account and at least 21 to open a Current Account. For those below 18 years of age, accounts will have to be opened by a natural parent. An account opened by the father will have full functionality. An account opened by the mother, under the grantor principle of Shariah, will be considered a gift account. This means the child will only be able to receive/send funds from/to their mother.

You will be required to submit your child’s Emirates ID and valid Birth Certificate details (in English or Arabic) on the app. These documents will undergo verification upon the delivery of your child’s debit card. In the meantime, their account will be opened with some restrictions.

Al Hilal Digital offers a seamless experience in lifestyle and financial services, from shopping to bill payments, all in one app. We put the fun in finance with a game in which you can interact with your kids to guide them in financial literacy and earn rewards together.

Just download the app on the App Store or Play Store and have an active UAEPass to get started. Alternatively, you can scan your Emirates ID and Passport from the app.

You must be at least 18 years old to open a savings account and at least 21 years old to open a current account. For those below 18, accounts will have to be opened by a natural parent. An account opened by the father will have full functionality. An account opened by the mother, under the grantor principle of Shariah, will be considered a gift account. The child will only be able to receive and send funds from/to the mother.

The bundle account includes a savings account and a current account. Should you want to opt-out, you can close either one. Both accounts are provided at no fee. There is an option to open an account for your child(ren). If you are between 18 and 21, only savings accounts can be opened.

By opening two accounts, the customer is saving time opening additional accounts. They can immediately benefit from any promotion related to profit distribution on savings accounts.

You will be notified within 48 hours (or two working days) of after submitting the application.

Bank operational checks are performed on your ID. In case you have a child, we are establishing the relationship across all our systems.

As a first step, you need to complete your registration on UAEPASS and allow documents such as PP (UAE/GCC only), EID and VISA (Expats only). Once you are a verified UAEPASS customer, you can use the APP to onboard seamlessly on the Al Hilal App.

No, UAEPASS will not allow document validation if your documents are expired.

To learn more about the Common Reporting Standard in the UAE click here.

Physical debit cards will be delivered upon successful completion of account opening. You will be able to select the time and preferred location. The account will be activated after the successful delivery of the debit card and physical verification of your Emirates ID.

We are currently keeping our offering to debit cards, but credit cards will be available at a later stage.

You can block your debit card temporarily via the application. If you want to block your card permanently and request a new one, please contact us via live chat or call center.

You can either use the live chat on the mobile application to report the issue or contact our call center [600522229]

A debit card that is available in the app that can be used in digital wallets. These include Apple Pay and Samsung Pay. Plus, it can be used on any e-commerce website.

A virtual debit card will be shown on the app only after the EID validation is complete at the time of physical card delivery. Or for child accounts, it could be based on the permissions set by the parent.

You can use your virtual debit card wherever wallet payments from mobile are accepted. Plus, you can use it for e-commerce transactions where you can type in the card details.

Using virtual debit cards in ATMs is not available yet.

Yes, you may reschedule delivery by calling 04-2854110

Once the physical card is successfully delivered, you will get a notification to activate your card. Click on the notification, and you will be taken to the relevant screen. You can also open the app, click on the card tab, and press the activate card button.

The Welcome Miles will be credited onto your Etihad Guest membership upon agreeing and payment of Annual Fees. We will be asking you for the membership number upon card application. The annual fee for a Visa Infinite is AED 2,100, and Visa Signature is AED 1,050

An Etihad Guest membership with be automatically created for you by Etihad Airways, and you will receive an email from them.

Anniversary Miles is credited to your Etihad Guest account with Etihad Airways upon payment of the annual fee during renewal. For Visa Infinite, it is 40,000 Miles, and for Visa Signature, it is 20,000 Miles.

Bonus Miles are rewards for you upon meeting a spending target every quarter of the calendar year. Every quarter begins in January. An example is shown below:-
For Etihad Guest Visa Infinite with quarterly Bonus Miles of 10,000 Miles

It is a Tiered membership of the Etihad Guest membership program that comes with exclusive privileges. Find out more information at https://www.etihadguest.com/en/our-programme/tiers-and-status.html.

Your membership will remain unchanged.

You can dispute the transaction either by contacting us on a live chat or by calling a contact center, who will log the complaint.

Your reward merchandise will be delivered within 2-7 working days (subject to stock availability).

Please call Al Hilal Bank's Customer Support at 600522229 or use the live chat on the mobile application to check on the status of your order.

Once an order has been placed, it cannot be exchanged or upgraded.

In the unfortunate event that the order is incorrect or the item(s) damaged, please call Customer Support at 024994400 or reach out on the Live Chat on your App within 24 hours of delivery. Replacements or refunds cannot be processed if we receive the request more than 24 hours after delivery.

The cost of shipping would be included in the total amount. However, it would vary according to the merchandise selected. Please note that applicable taxes, customer fees and charges may be applied by the relevant local government.

Navigation is easy on the marketplace. Select the category or use the search engine to find the product you are looking for.

We try and offer the latest products available in the market. If we don't have a product you desire on our Al Hilal Digital Marketplace, then please let us know. We will try and get it for you. Please call Customer Support on 600522229 or use the live chat on the mobile application from Saturday to Friday, 8am - 8pm.

You may use your credit card or debit card or redeem your Touchpoints.

Our payment gateway accepts almost all kinds of credit/debit cards. Visa, Mastercard & Amex

Touchpoints are our loyalty points, as explained in the activity table.

You can redeem them to purchase any product on the marketplace or to pay your utility bills.

No bonus points will be awarded for using Touchpoints for utility bill payments.

Yes, you can donate to charity using Touchpoints.

The minimum utility payment limit can be set to AED 1, and the maximum limit can be set to AED 100k.

Currently not available, coming soon

Currently not available, coming soon

You will require to submit the Emirates ID and valid Birth Certificate (English or Arabic) details on the app. Your documents will undergo verification upon the delivery of your debit card. In the meantime, an account will be open with restrictions.

You can go to Family tab, select the child and select settings to see the permissions. This will only be available after onboarding the child. Permissions for marketplace use and virtual card are also available during onboarding.

This child will not be able to change permissions. The controls are only available on the parent’s device.

If you would like your child to access the marketplace or the bank account, then set up the app on your child's device. Otherwise, this is not required. You can still open a bank account for your child.

A QR code should be used on the child's device (which should be a different device than the parent’s) to set up the app. The QR code will contain secure information to authenticate the child.

Yes, you can change the limit for the child on the app.

No, you cannot transfer from your child’s account.

Yes, you can restrict your child from making transfer or payments.

No, limits are pre-fixed with an option to allow or restrict by parents.

3 working days

Yes, and it will be communicated with the customer through SMS / Email.

Yes, and it will be communicated with the customer through SMS / Email.

By contacting Al Hilal call center via telephone call, live chat

You can request to escalate your complaint or reopen the complaint